Counter Hearing Induction Loop System
Counter Hearing Induction Loops are designed for a counter system and small area perimeter loop system.
A range of amplifiers and loops that can be used for counter communications. Counter loop systems are used where the hearing aid user is in a known, well defined position, for example:
- Ticket counters
- Reception desks
- Information or help-points
- Points of Sale
Select from the counter loop systems below for more information or contact us for further information and pricing.
Counter Hearing Induction Loop System
A counter hearing induction loop system, also known as a counter loop system, is a specialised assistive listening system designed for individuals with hearing impairments to facilitate communication in environments such as ticket counters, reception desks, and service counters.
It helps people with hearing aids or cochlear implants to receive audio signals directly through their devices, reducing background noise and improving speech clarity.
ESL Services is a nationwide provider and installer of hearing induction loop systems.
Our commitment to excellence is reflected in our decision to exclusively supply and install equipment of the highest quality to ensure the best performance and longevity for our clients.
Our team of experts are dedicated to delivering reliable service and are passionate about improving hearing accessibility for those with hearing loss in various settings such as places of worship, theaters, conference halls, classrooms, and more. With our extensive knowledge and experience in the field, we can tailor our services to suit your specific requirements. At ESL Services, we understand the importance of clear communication and strive to make hearing accessibility a top priority.
It’s important to note that for a counter hearing induction loop system to work effectively, the loop cable should be properly installed and calibrated, and the system should be tested regularly by a suitably qualified person to ensure its functionality.
Additionally, it’s advisable to display signs or decals indicating the availability of the loop system to inform people about its presence and usage.
Here's how a counter hearing induction loop system typically works:
Loop Amplifier: The system consists of a loop amplifier, which is connected to a sound source, such as a microphone or a speaker system. The loop amplifier processes the audio signal and converts it into a magnetic field.
Loop Cable: A loop cable is installed around the counter area, usually underneath the counter or embedded in the counter’s front edge. This cable carries the magnetic field generated by the loop amplifier.
Telecoil Technology: Hearing aids and cochlear implants are equipped with a telecoil, also known as a T-coil. The telecoil acts as a wireless receiver, picking up the magnetic field generated by the loop cable.
Hearing Aid Compatibility: Individuals with hearing aids or cochlear implants can switch their devices to the telecoil mode, enabling them to receive the audio signal directly through their hearing instruments. This bypasses ambient noise and provides a clearer sound.
Communication: When a person with a telecoil-enabled hearing aid or cochlear implant approaches the counter, they can hear the audio signal from the loop system through their device. This allows them to communicate more effectively with the staff at the counter.
Counter hearing induction loop systems are convenient because they eliminate the need for additional receivers or headphones. People with compatible hearing aids can simply activate the telecoil mode and receive the audio signal without any additional equipment.
Note on portable induction loops for counters:
- Portable/desktop counter loops are not suitable for retail counters, point of sale areas or reception desks and will provide a poor experience for the hearing aid user and often require them to identify themselves as having hearing loss, which limits the non-discriminatory nature of hearing loop technology.
- Fixed counter loops are the correct solution for these applications.
- When used correctly portable hearing loops are suitable for a limited number of applications, such as meeting rooms or across desks for short conversations where all parties know that the system needs to be present, turned on, pointing in the right direction, charged and fully operational.
- When used incorrectly portable induction loops, particularly when utilised for retail counters, lead to a frustrating experience for the hearing aid user who they are intended to help and tarnish the reputation of the technology and the retail operator.
- Unfortunately, and for reasons that can be hard to avoid, it is very common to find portable loops misused in retail or customer service environments.
For this reason, we strongly recommends the use of fixed installation loop systems.
